SRE Observability SME (BMO)

Job Description

Project Background:

·       We are seeking an embedded, hands‑on specialist providing day‑one expertise, guiding teams on SRE best practices, and driving measurable improvements to reliability, performance, and incident response.

Qualifications:

·       Day 1 Dynatrace expertise:

o   DQL

o   Gen3 dashboards

o   Traces on Grail

o   Active-Gate / Plugins

o   SRG / Workflow development

o   BizEvents

·       Prior hands-on experience with APM and observability platforms, including Dynatrace or comparable enterprise observability tools, with the ability to instrument, analyze, and troubleshoot complex distributed applications

·       Deep troubleshooting expertise leveraging observability signals (metrics, events, logs, and traces) to identify root causes and resolve failures across multi‑layer E2E environments

·       Deep background on Observability fundamentals - MELT

·       Expert level Dashboard (related UI/UX design)

·       Experienced in troubleshooting performance / non-functional issues

·       Familiar with SRE concepts as outlined in Google SRE book / workbook etc.

·       Expertise in AWS Observability, CW, Application Signals, Metrics, logs & traces, Lambda, API-GW

·       Able to come up with creative ways to monitor & observe systems like IBM Datapower where sufficient observability isn’t present

·       Development with Python, AWS Lambda, ECS, Azure Functions

·       Understands fundamentals of how AI-based systems are built and monitored

·       Background or knowledge of OTEL

·       Experience in Financial Services or equivalent (i.e. very complex end-to-end transaction, e.g. 50+ systems working together to fulfil one customer request)

Qualifications